Dúvidas mais frequentes
About MS
Medical Site was founded in 2016 and is a start-up under the Visana Group, which has over 10 years of experience in medical advertising.
We currently serve around 500 clients, with a satisfaction rate above 90%.
We manage the online image of healthcare professionals and medical institutions of all sizes.
Our multidisciplinary and experienced team creates the tools and content we provide to our clients.
We also maintain partnerships with several medical entities and associations.
Nosso atendimento ao Customer service is one of our biggest strengths.
At MS, you won’t deal with bots or ticket systems — each client has a dedicated account manager who can be reached by phone, email, or WhatsApp.
Hiring
It’s very simple! Just click here, choose your plan, click “Subscribe,” and fill in your personal and payment information.
You can contact us through one of our service channels to request your personalized sign-up link with the discount.
After detecting your registration, we’ll send you a briefing form via email.
Please fill it out carefully — these answers help us deliver quality work tailored to your practice.
The sooner you return it, the faster we begin.
Once we receive your answers, your website will be ready within 10 business days.
The document can be viewed and downloaded anytime. click here to access it.
It contains all the terms that guide our service. You’ll confirm acceptance during the sign-up process.
About the Website
The domain is your web address (e.g., www.drapaulamendez.com.br).
The hosting stores your website’s files so it loads when someone types your domain.
Both work together and are essential for publishing any website online.
Yes! Your new site can be published under the same address (e.g., www.yoursite.com.br)
Absolutely! That’s one of our main priorities and a key differentiator.
Our extensive experience and knowledge of medical advertising rules ensure your site complies fully with medical council standards.
Of course! We’ll use your name as the default header text, and you can choose your preferred colors for your site’s visual identity.
Our team handles the integration for you — just provide the WhatsApp number you’d like to use.
Yes! Simply send your request through one of our channels.
It’ll be handled within 48 business hours.
Yes. They can reach you via the contact form, the WhatsApp button, or by directly clicking your phone number if using a smartphone.
All Medical Site websites are optimized for SEO, but Google’s indexing process can take up to 90 days.
If your site is new, don’t worry — it’ll appear soon.
Visual Identity Package
Creation of your logo, prescription pad design, digital business card, and envelope design.
(Printing is not included.)
No, it’s an exclusive service for Medical Site clients.
No problem! You can suggest adjustments to colors and fonts.
Your package includes up to three logo studies, so we’ll make sure to get it right.
We deliver files in PDF, JPG, and PNG, compatible with most modern systems.
(We don’t send editable Adobe files, as our designers work with the latest design tools.)
Financial
Monthly payments are made via credit card — we accept Visa, Mastercard, Elo, American Express, and Diners Club.
They’re automatically charged to the card used during sign-up.
You can view payment history, download invoices, or cancel directly from your client area.
You can update it through Vindi, our payment processor, or request the change through our support team.
Cancellation
Just contact us through one of our service channels.
Cancellations requested 30 days before the next billing cycle exempt you from the next payment.
No. At Medical Site, we don’t believe in lock-in contracts — only in mutual satisfaction and quality service.
We want you to stay because you’re happy with the results.
Still have questions?
(21) 99605-6858
(21) 3079-3997
Available from 09:00 to 19:00
Email contato@medicalsite.com.br